family communication

CNA
Communication
Multiple choice
Difficulty 3 of 5

Question

A resident’s daughter says staff have ignored her concerns. What is the nursing assistant’s best response?

“Please tell me what happened.”✓ Correct

This allows her to describe the concern.
“You are wrong about the staff.”✗ Incorrect

Arguing can obstruct discussion.
“Nobody here makes mistakes.”✗ Incorrect

A defensive claim avoids hearing her concern.
“Let’s talk about the weather.”✗ Incorrect

Changing the subject dismisses the concern.

Answer

A. “Please tell me what happened.”

Rationale

The assistant can hear criticism without agreeing or arguing. Inviting details helps clarify the concern.

RememberSupport understanding with respectful, attentive communication.

Sources

Sources marked “Adapted from” are licensed under CC BY 4.0. We changed the material: its facts are rewritten into an original question, answer options and rationale. The original authors and publishers do not endorse SwipeExam.

Adapted from Open RN Nursing Assistant: Chapter 1: Communicate Professionally Within a Health Care Setting Open RN (Chippewa Valley Technical College) · License: CC BY 4.0 · Retrieved November 2, 2026 · Communicating With the Client, Families, and Loved Ones › Nontherapeutic Responses · 2022
Adapted from Open RN Nursing Management and Professional Concepts, 2nd edition: COLLABORATION WITHIN THE INTERPROFESSIONAL TEAM Open RN (Chippewa Valley Technical College) · License: CC BY 4.0 · Retrieved November 2, 2026 · Interprofessional Communication › Listening Skills · 2nd edition, 2024

Last verified: November 4, 2026 2 independent automated checks Question cna-c-00186, version 1

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