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Listening posture

  • CNA
  • Communication
  • Multiple choice
  • Difficulty 3 of 5

Question

A resident wants to talk about a missed group activity. Which action best shows the nursing assistant is listening?

  1. Sit at the resident’s level and attend to the conversation.✓ Correct

    This gives the resident attention and room to speak.

  2. Watch the screen while the resident speaks.✗ Incorrect

    Looking elsewhere can distract from the conversation.

  3. Interrupt to describe your own day.✗ Incorrect

    Interrupting shifts attention away from the resident.

  4. Stand at the doorway and speak over the resident.✗ Incorrect

    Speaking over the resident limits their opportunity to talk.

Answer

A. Sit at the resident’s level and attend to the conversation.

Rationale

Give the resident space to speak while attending to them. A face-to-face position supports the conversation.

RememberMake space for the resident to speak.

Sources

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