Resident grievances

Question

A resident says the laundry service has repeatedly lost favorite shirts and wants to complain but fears being treated badly. How should the nursing assistant respond?

1. ASuggest keeping quiet until another shirt is lost.✗ Incorrect

   The resident need not wait for another loss to express a concern.

2. BExplain that only concerns about medical care can be reported.✗ Incorrect

   Grievances can address more than medical treatment.

3. CSupport the resident in voicing the concern without retaliation.✓ Correct

   Residents may raise concerns without discrimination or reprisal.

4. DTell the resident that a complaint will end laundry service.✗ Incorrect

   Threatening a service loss discourages the resident from exercising a right.

Answer

C. Support the resident in voicing the concern without retaliation.

Rationale

A resident may raise concerns about the facility and its services without fear of retaliation. The assistant should support the resident's opportunity to speak up.