A resident says, ‘I am worried about how my partner will manage while I am here.’ Which response by the nursing assistant best supports discussion?
A‘Everything will certainly work out for your partner.’✗ Incorrect
A promise about the future may discourage the resident from sharing concerns.
B‘What concerns you most about the situation?’✓ Correct
An open invitation lets the resident describe the concern in their own words.
C‘You should stop thinking about that today.’✗ Incorrect
Telling the resident what to feel shuts down discussion.
D‘Let's talk about the weather instead.’✗ Incorrect
Changing topics bypasses the resident's expressed worry.
Answer
B. ‘What concerns you most about the situation?’
Rationale
The resident has identified a source of worry. An open question makes space for the resident to describe it, while reassurance or a change of topic can close the conversation.
RememberUse an open question when a resident shares a worry.
Sources
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